Customer Service Charter
The Customs & Excise Division launched it's Customer Service Charter on January 26, 2013. Below are the Ten (10) Service Commitments.
Our Ten Service Commitments
In delivering our services, we promise to honor the Division's “Ten Service Commitments”:
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To treat our co-workers, colleagues and managers as we would a member of the Public.
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To know our jobs and deliver our tasks competently.
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To know the Division.
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To have a general knowledge of our island group: Grenada, Carriacou and Petite Martinique.
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To smile.
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To greet everyone we meet.
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To treat your concern as our concern.
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To follow up on everything.
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To treat complaints as opportunities for improvement.
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To under-promise and over-deliver.
