The Customs and Excise Division with its efforts to improve its efficiency and effectiveness is seeking to maintain the Customer Service Programme developed in 2012.
The department views this initiative as highly important because it is believed that the delivery of high quality customer service is recognized as pivotal to the success of modern Customs Organizations. Despite not being in competition for customers as private sector organizations, Customer service can play a key role in the improvement of the department’s performance which in turn is vital for the economic and social development of our country.
A critical element of maintenance of our Customer Service Programme is the reinforcement of the principles shared during the departmental-wide Customer Service Training conducted in 2012, by Ms. Mariana Niehaus. In light of that, a series of workshops were conducted for all members of staff from March 18th to April 30th, 2014.
The major topics covered were:
- Emotional Intelligence
- Team Work
- Communication Skills
- Conflict Resolution
It is anticipated that all staff will become more aware of the important role that excellent Customers Service plays in the Department’s success.